Highly Motivated Operations Director
4 days ago
Operations Manager Job Description
We are seeking an experienced and highly motivated Operations Manager to join our team at Ocean Edge Executive Search.
About the Company
Ocean Edge Executive Search is a leading recruitment agency specialising in housing sector jobs. Our clients include for-profit affordable housing providers like Square Roots, who are creating high-quality homes for shared ownership and affordable rent across Greater London.
Job Summary
The role of Operations Manager involves overseeing the day-to-day operational functions of the company, ensuring all homes under management meet regulatory requirements and health & safety legislation. This includes managing external contractors, developing and implementing administrative processes, and monitoring performance indicators.
Key Responsibilities
- Ensure all homes under management meet regulatory requirements and health & safety legislation.
- Oversee day-to-day operational functions and customer engagement with both tenants and leaseholders.
- Manage maintenance and repairs, including responsive, planned, and cyclical work.
- Develop and implement strategies to improve customer satisfaction and service delivery.
- Monitor and report on key performance indicators, including financial performance and regulatory compliance.
Requirements
- Degree in a relevant field, such as property management or business administration.
- Minimum 5 years' experience in operations management, preferably in the housing sector.
- Proven track record of improving customer satisfaction and service delivery.
- Strong leadership and communication skills, with ability to motivate and manage a team.
- Excellent analytical and problem-solving skills, with ability to interpret data and make informed decisions.
- Ability to work under pressure and meet deadlines, with flexibility to adapt to changing priorities.
Salary and Benefits
The salary for this role is £65,000 per annum, plus a £6,000 car allowance and a discretionary bonus of up to 10% of base salary. Other benefits include generous annual leave, pension matching, and access to a gym and food/drink provided free of charge in the office.
Location
This role is based in Uxbridge, West London, with regular travel to other locations across Greater London.
Closing Date
The closing date for applications is Wednesday 4 December 2024.
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