Strategic Claims Management Lead

2 days ago


Birmingham, Birmingham, United Kingdom Willis Towers Watson Full time

At Willis Towers Watson, we're seeking a skilled professional to join our team as a Strategic Claims Management Lead. This is an exciting opportunity for an expert in handling major and complex losses to provide strategic management and direction, ensuring the most effective possible claims outcomes for clients.

Job Description

We're looking for someone who can establish and manage clear terms of reference for the delivery of claims services, work with internal stakeholders and external clients to secure appointments, and facilitate or deliver technical training courses.

This role involves managing communication channels with insurers, Loss Adjusters, and key stakeholders, securing management information from designated Loss Adjusters, and building relationships across the insurance market.

The successful candidate will be responsible for fully understanding scenario testing and audit processes, seeking additional revenue by introducing and delivering these services, and providing support and management for E+O related matters.

As a Strategic Claims Management Lead, you'll work closely with the Head of Claims and executive team to drive continuous improvement in service, focusing on added value, efficiency, and cost reduction.

You'll have comprehensive knowledge and hands-on experience of UK commercial claims practice and process, detailed knowledge of insurance and insurance markets, and strong interpersonal and communication skills.

Additionally, you'll be able to deal professionally with internal and external stakeholders, representing WTW and the wider group with high credibility.

We're offering a competitive salary of £65,000 - £80,000 per annum, reflecting your expertise and experience.



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