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Contract Manager

2 months ago

Newbury, West Berkshire, United Kingdom Computer Salvage Specialists Full time
Job Description

Company Overview

Computer Salvage Specialists (CSS) is a leading processor and recycler of Waste Electrical and Electronic Equipment in the UK. With over 35 years of experience, we have established ourselves as a trusted partner for local authorities, utility companies, and businesses throughout the country.

Job Summary

We are seeking an experienced Contracts Manager to join our team in Newbury, Berkshire. The successful candidate will be responsible for managing a portfolio of high-value public and private sector customers, handling customer recycling and processing order requirements, and assisting with internal sales and financial reporting.

Key Responsibilities

  • Manage a portfolio of high-value public and private sector customers across different customer profiles, contract types, and business sectors.
  • Handle customer recycling and processing order requirements in a fast-paced, dynamic environment.
  • Input into pricing, cost estimates, issue/query identification, and resolution with customers and senior managers.
  • Assist with raising and managing Purchase Orders (SAP).
  • Participate in final invoicing approvals, processing, and resolving customer, financial, and operational queries.
  • Book 3rd-party Transport and ensure all documentation is accurate and timely.
  • Assist senior managers with internal monthly sales and financial reporting.

Requirements

  • Customer Liaison - experience in customer/account level operational and management reporting, issue escalation, and resolution with senior customer leads, internal stakeholders, and management team.
  • Customer Requirements Gathering & Order Fulfillment - ability to process high volumes of varied customer orders/requirements across a range of customer and contract types.
  • Minimum of 5 years' experience working in Contracts Management, Commercial Operations, or Account Management roles.
  • Financial Operations - experience of customer and internal finance processes covering pricing to order (vs customer contract), PO, invoicing, and query handling/resolution.
  • SAP - understanding of basic Financial Accounting modules and financial software/SAS platform.
  • MS Office Suite - Excel, Word, and Outlook.

Personal Attributes

  • Proven experience in managing and developing new and existing customer accounts.
  • Strong communication skills, both verbal and written.
  • Strong time management skills and ability to multitask and prioritize workflow/tasks.
  • Excellent negotiation and problem-solving skills.
  • Ability to influence and communicate effectively at all levels and across different stakeholders.
  • Performance Management & Results Oriented - ability to identify, communicate, and propose solutions to a wide range of customer issues with senior managers.
  • Good IT skills in Word, Excel. Knowledge of SAP an advantage but not essential.

Salary and Hours

Salary on application. Full-time office-based, Monday to Friday. Please note we do not offer hybrid/from home working for this role.