Deputy Customer Experience Director

5 days ago


Belfast, United Kingdom Ambassador Theatre Group Full time

Deputy Customer Experience Manager Role

Ambassador Theatre Group is a leading live entertainment company that delivers exceptional experiences to audiences and visiting companies.

We are seeking a highly skilled Deputy Customer Experience Manager to support our Customer Experience Manager in leading a strong Front of House operation. The successful candidate will assist in ensuring that a cost-effective and customer-focused range of services are consistently provided to the highest standards.

Key Responsibilities:

  • Support the Customer Experience Manager in leading the Front of House team
  • Assist in developing and implementing customer service strategies
  • Monitor and improve customer satisfaction levels
  • Collaborate with other departments to ensure seamless customer experiences

Requirements:

  • Proven experience in customer service or a related field
  • Strong leadership and communication skills
  • Ability to work in a fast-paced environment
  • Knowledge of customer service principles and practices

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment


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