Deputy Customer Experience Director
5 days ago
Deputy Customer Experience Manager Role
Ambassador Theatre Group is a leading live entertainment company that delivers exceptional experiences to audiences and visiting companies.
We are seeking a highly skilled Deputy Customer Experience Manager to support our Customer Experience Manager in leading a strong Front of House operation. The successful candidate will assist in ensuring that a cost-effective and customer-focused range of services are consistently provided to the highest standards.
Key Responsibilities:
- Support the Customer Experience Manager in leading the Front of House team
- Assist in developing and implementing customer service strategies
- Monitor and improve customer satisfaction levels
- Collaborate with other departments to ensure seamless customer experiences
Requirements:
- Proven experience in customer service or a related field
- Strong leadership and communication skills
- Ability to work in a fast-paced environment
- Knowledge of customer service principles and practices
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
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