Sales Account Manager
4 weeks ago
Escape Recruitment Services Commercial Division is seeking an experienced Sales Account Manager to join a successful manufacturing organisation based in East Scotland. This role will involve managing existing customer accounts and generating new business opportunities in the East of Scotland area.
The ideal candidate will have a proven track record of delivering sales volume and margin targets, developing strong customer relationships, and working collaboratively with internal teams to achieve commercial objectives.
Responsibilities will include:
- Delivering sales volume and margin targets for specified existing and new customer accounts
- Developing and maintaining relationships with existing and potential customers
- Managing the demand forecast for customer accounts
- Attending and driving customer account review meetings
- Promoting customer onsite visits to the manufacturing site and facilitating internally
- Providing support and advice in all areas of New Product Development
- Raising new customer enquiries on the CRM system
- Working closely with the internal customer service team
- Collaborating to ensure the highest level of customer service is provided at all times
- Developing and delivering customer account plans linked to the company's sales and commercial objectives
- Achieving KPIs including call rates, enquiry conversion rates, and customer meetings
- Collaborating with internal teams to manage and coordinate margin improvement/cost reduction initiatives
- Supporting the production department to improve productivity through design changes
- Monitoring and reporting on market and competitor activities to assist with future investment strategy plans
Requirements include:
- Previous sales and/or account management experience in manufacturing, supply chain, or FMCG markets
- Experience in delivering client-focused solutions and bespoke sales proposals
- Able to demonstrate ability to develop strong customer relationships
- A proven track record of achieving and exceeding sales activities, revenue targets, and KPI targets
- Highly motivated with a drive to succeed
- Willing to work cross-functionally to ensure high-quality service delivery to customers
- Internal and external stakeholder management
- Comfortable working in a fast-paced and demanding environment
- Confident IT skills, including MS Office - Outlook, Word, PowerPoint, and Excel
- Full UK driving licence is essential
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