Customer Service Technician
3 days ago
Job Summary:
We are seeking a highly skilled Customer Service Engineer to join our team. As a key member of our customer-facing team, you will be responsible for the service, breakdown repair, and maintenance of our range of highly advanced dental systems throughout your region.
About the Role:
You will be working closely with our customers to understand their needs and provide expert technical support. Your excellent communication skills and ability to work independently will be essential in this role.
Key Responsibilities:
- Provide technical support to customers via phone, email, and on-site visits
- Perform routine maintenance and repairs on dental systems
- Collaborate with cross-functional teams to resolve complex technical issues
- Develop and maintain strong relationships with customers to ensure high levels of satisfaction
Requirements:
- Qualification in electronics or a related technical discipline
- Previous field service experience in an electronics or electro-mechanical sector
- Excellent customer service skills and a confident and professional manner
- Flexible approach with the determination to seize opportunities and resolve complex challenges
- Full UK driving licence
About Us:
We are a global leader in healthcare and a highly respected manufacturer of dental systems. Our team of engineers takes great pride in their work and aims to build long-term relationships with customers. Full product training will be provided through engineer mentoring and manufacturer training courses. For those with the desire, there are opportunities to progress your career into more technical specialist roles.
This is an excellent opportunity for an electronics field service engineer to join our team and contribute to our mission of delivering exceptional customer service and support.
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