Service Delivery Manager

1 week ago

Dagenham, Greater London, United Kingdom BD Group Full time £5
Job Title: Service Delivery Manager

We are seeking a highly skilled Service Delivery Manager to lead the successful delivery of responsive repair work streams across our business.

This role involves managing the delivery of high-quality, right-first-time responsive repairs, voids, aids and adaptations, as well as capital, cyclical, and planned maintenance programs.

The successful candidate will be responsible for ensuring effective contract management, achieving value for money, and delivering high levels of customer satisfaction.

Key Responsibilities:

  • Lead responses to residents' queries, complaints, and compliments professionally
  • Manage and review operational risk registers to meet client expectations
  • Ensure successful service delivery through effective supply chain management
  • Manage contractors for procurement, commissioning, and service demands
  • Improve efficiency and output of repairs and maintenance services
  • Ensure accurate cost information for projects, recover incurred costs, and authorise sub-contractor payments
  • Record work-in-progress, conduct inspections, and compile improvement plans
  • Provide timely reports on project performance, targets, and budgets
  • Stay updated on contract management practices and legislation
  • Stand in for the Head of Service when needed

Requirements:

  • HNC (or equivalent) in building
  • Degree (or equivalent) in building related subject or housing management
  • Full clean manual UK driving Licence
  • Direct experience of managing the operational delivery of a programme of works / services in excess of £5m per annum
  • Experience of managing within a commercial R&M construction contractor environment

Benefits:

  • 36 hours per week, Monday to Friday
  • Attractive salary
  • Heart Hub rewards, perks & benefits platform
  • Private Medical Insurance
  • Group Life Assurance
  • Pension Scheme
  • Paid Holidays from 21-26 days
  • Family Friendly Policies making work-life balance achievable
  • Health & wellbeing support including an Employee Assistance Programme (EAP)
  • Career development and training
  • Great offices & local amenities including our Lab Café
  • Free parking @ The Cube

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