Service Delivery Manager

5 days ago

Dagenham, Greater London, United Kingdom BD Group Full time
About the Role

We are seeking a highly skilled Service Delivery Manager to join our team at BD Group. As a Service Delivery Manager, you will be responsible for the successful delivery of responsive repair work streams across the business.

Key Responsibilities
  • Lead and manage the delivery of high-quality, right-first-time responsive repairs, voids, aids and adaptations, as well as capital, cyclical, and planned maintenance programs.
  • Ensure effective contract management at all times and manage a team of direct and indirect reports, including Technical Supervisors, trade operatives, and engineers.
  • Develop solutions to improve efficiency, reduce costs, and enhance customer experience.
  • Manage financial risks for projects and audit sub-contractor accounts.
  • Ensure compliance with health, safety, and legal requirements, and communicate Health & Safety recommendations.
  • Implement the company's performance management approach, supporting and guiding staff.
Requirements
  • HNC (or equivalent) in building or a related subject.
  • Membership of a professionally recognised construction industry body.
  • Full clean manual UK driving Licence.
  • Direct experience of managing the operational delivery of a programme of works / services in excess of £5m per annum.
  • Experience of working within a highly commercialised environment.
Working Arrangements

Working pattern: 36 hours per week, Monday to Friday. Location: Dagenham.

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