Digital Services Director
3 weeks ago
Purpose of the Role:
The Digital Services Director will play a critical part in delivering the company's Digital Objectives, ensuring a high level of service and availability for all digital platforms, working with key suppliers and internal teams.
Key Responsibilities:
- Contribute to the development and implementation of a Service Strategy for technologies.
- Ensure the design and delivery of digital services meets the sponsor and user needs.
- Ensure 24/7 support for critical systems and environments through internal teams or third-party partners.
- Ensure necessary escalation, management, and communication of all critical issues.
- Monitor, report, and govern service levels to ensure compliance and necessary quality standards.
Experience Required:
- Excellent technical support skills covering monitoring and alerting, task automation, and modern tooling and development practices.
- Experience of managing and coordinating internal and third-party partners to agreed support strategies and service levels.
- Clear drive to deliver exceptional Customer Service to colleagues and users of Digital applications.
- Demonstrable experience in a product support environment for large-scale company or service provider.
About Us:
The company is a leading Leisure Industry business.
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