Digital Services Director

3 weeks ago


London, Greater London, United Kingdom undisclosed Full time

Purpose of the Role:

The Digital Services Director will play a critical part in delivering the company's Digital Objectives, ensuring a high level of service and availability for all digital platforms, working with key suppliers and internal teams.

Key Responsibilities:

  • Contribute to the development and implementation of a Service Strategy for technologies.
  • Ensure the design and delivery of digital services meets the sponsor and user needs.
  • Ensure 24/7 support for critical systems and environments through internal teams or third-party partners.
  • Ensure necessary escalation, management, and communication of all critical issues.
  • Monitor, report, and govern service levels to ensure compliance and necessary quality standards.

Experience Required:

  • Excellent technical support skills covering monitoring and alerting, task automation, and modern tooling and development practices.
  • Experience of managing and coordinating internal and third-party partners to agreed support strategies and service levels.
  • Clear drive to deliver exceptional Customer Service to colleagues and users of Digital applications.
  • Demonstrable experience in a product support environment for large-scale company or service provider.

About Us:

The company is a leading Leisure Industry business.



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