Senior IT Engineering Manager

2 weeks ago

Manchester, New Hampshire, United Kingdom bet365 Full time
About the Role

We are seeking a highly skilled Senior IT Engineering Manager to lead and manage our IT engineering capabilities across Technical Services. As a key member of our team, you will be responsible for developing and delivering our technology services to our internal customer base.

Key Responsibilities
  • Lead initiatives to enhance user interfaces, streamline processes, and provide self-service options to improve the end-user experience.
  • Collaborate with cross-functional teams to identify pain points and bottlenecks in the user journey, implement improvements, and measure the impact on user satisfaction and productivity.
  • Contribute to the overall plans and subsequent execution of our technology transformation strategy for key service platforms, working closely with IT teams and stakeholders, driving cloud adoption, considering factors such as scalability, cost efficiency, and data security.
  • Assess existing systems, identify suitable solutions, and develop migration plans to ensure a seamless transition.
  • Modernise the process and technologies underpinning the provision of end-user devices and services.
  • Evaluate continuously the services provided, including the use of metrics such as key performance indicators, outcome-driven metrics, objectives, and key results.
  • Mentor and establish clear personal development plans and career paths in your team, as well as training, 1-2-1, and deputising as and when required.
  • Keep up to date with technology, vendors, and solutions, in conjunction with the solutions team and technical leads to identify improvement opportunities within your domain.
Requirements
  • Extensive experience in a senior role, leading and developing technical engineering functions and teams.
  • Substantial experience in delivering, supporting, and operating enterprise-level technologies across various products and platforms, including messaging, unified communications, telephony, collaboration, cloud technologies, virtualisation, such as Citrix, desktop technologies, automation, and tooling.
  • Organisational and technological transformation experience.
  • Stakeholder management, with the ability to collaborate with people from different disciplines.
  • Self-motivated with the ability to use initiative and prioritise proactively.
  • Outcome-focused, delivering at pace and successfully.
  • Excellent planning or resource planning skills.
  • Service quality development and management.
  • Demonstrable evidence of driving continuous improvement.
  • Open to feedback and idea sharing.

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