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Senior Sales Associate

2 months ago

Kingston upon Thames, Greater London, United Kingdom REISS Full time

About Reiss

Reiss is a leading luxury fashion brand known for its high-quality, timeless designs. With a strong presence in over 100 locations internationally, our brand is synonymous with style and sophistication.

Our Retail Team

As a member of our retail team, you will be part of a dynamic and driven group of individuals who are passionate about delivering exceptional customer service and exceeding sales targets.

Job Summary

We are seeking a Senior Sales Associate to join our team in Kingston. As a Senior Sales Associate, you will be responsible for supporting the day-to-day running of the store, motivating team members to achieve sales and operational goals, and providing an exceptional customer service experience.

Key Responsibilities

  • Deliver an exceptional customer service experience, ensuring that customers receive a personalized and engaging shopping experience.
  • Support the opening and closing of the store, ensuring that all tasks are completed to a high standard and on time.
  • Inspire the team to achieve sales targets, providing guidance and support to ensure that all team members are working towards a common goal.
  • Delegating duties and responsibilities to sales team members, ensuring that they deliver and complete tasks to the highest standard in a timely manner.
  • Assist the management team in leading the team to meet Key Performance Indicators (KPIs) for the store.

Requirements

  • A passion for premium or luxury products, with excellent customer service skills and the ability to see things from the customer's perspective.
  • Flexibility and ability to adapt to changing priorities, with excellent communication and interpersonal skills.
  • Ability to work in a fast-paced retail environment, with excellent organizational and decision-making skills.
  • Be a team player, with good written and verbal communication skills.

What We Offer

  • Seasonal business wear allowance.
  • Generous employee discount.
  • Rewarding commission structure.
  • Wellbeing and financial support through our Employee Assistance Programme.
  • Low monthly cost health support through our medical cash plan.
  • Fitness discounts.
  • Family-friendly policies, including enhanced parental pay.
  • 23 days annual leave, increasing to 25 days after 2 years' service.
  • Employee referral scheme.
  • Career development opportunities.