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Software Support Specialist
2 months ago
About Our Company
Page Personnel Sales is proud to offer a new exciting Permanent Software Support Advisor Position to work for a reputable business within the IT Sector
Job Overview
As a Software Support Advisor, you will be dealing with a high volume of inbound and outbound calls coming into the business from existing clients, ensuring a high level of service is being provided at all times.
You will be providing technical support, troubleshooting any issues, and coming to a resolution for the customer.
Key Responsibilities
- Provide technical assistance to clients via phone and email.
- Troubleshoot and resolve technical issues in a timely and efficient manner.
- Document and track customer interactions and issues.
- Collaborate with internal teams to resolve complex technical issues.
- Stay up-to-date with the latest technology and software trends.
What We Offer
Salary of up to £25,000 dependent on experience, full training provided, excellent progression and development, hybrid working, excellent benefits, fantastic team and culture, free parking, and immediate interview.
