Concierge and Customer Experience Specialist

3 weeks ago


Whitechapel, Greater London, United Kingdom Abbatt Group Full time

We are seeking a highly skilled and experienced Night Concierge to join our team at Abbatt Group. As a key member of our residential and commercial development team, you will be responsible for delivering exceptional customer service and experience to all residents, guests, contractors, and clients.

You will be a people person with excellent communication and interpersonal skills, able to build strong relationships with residents and colleagues alike. Your primary responsibility will be to provide support and assistance to residents, guests, and visitors, ensuring their needs are met and exceeded.

Key responsibilities include:

  • Meeting and greeting residents and answering enquiries by telephone or from callers to the desk.
  • Assisting residents, guests, and visitors with their needs and requests.
  • Managing contractors and building works within the development.
  • Ensuring effective security of residents and the building at all times.
  • Communicating with leaseholders and managing agents in a professional and personable manner.
  • Carrying out regular patrols of the building and reporting any faults or security breaches.
  • Issuing keys to authorized personnel and recording all key signings and issuances.
  • Receiving and safekeeping of all parcels and registered mail, and issuing them to residents upon request.

Hours: 4 on 4 off; 19:00-07:00

Salary: £29,000 per annum / £13.28 per hour

Location: E1 (closest station is Aldgate East)

For more information, please submit your CV.



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