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Customer Experience Specialist

1 month ago

Bury, Borough of Bury, United Kingdom Foot Locker Full time
Sales Floor Team Member Job Description

We are seeking a highly motivated and enthusiastic individual to join our sales floor team as a CX Team Member. In this role, you will be responsible for delivering exceptional customer service, building strong relationships with customers, and contributing to a positive and inclusive work environment.

Key Responsibilities
  • Provide expert advice and recommendations to customers.
  • Deliver sales, outstanding customer experience, and operational expectations.
  • Maintain personal and productivity goals.
  • Build strong relationships with customers by asking open-ended questions to assess their needs and preferences.
  • Possess the ability to learn and share expertise of products and trends to fit customers' needs.
Requirements
  • 0-3 years of retail experience, preferably in the athletic industry.
  • Confident and comfortable engaging customers to deliver an elevated experience.
  • Motivated to achieve great results due to enthusiasm from interacting with customers and athletic products.
  • Initiates completion of tasks or activities without necessary supervision.
  • Flexible availability – including nights, weekends, and holidays.
Salary and Benefits
  • A competitive salary range of £6.17 - £12.92 per hour.
  • 28 days holiday – plus an extra day per year for the first 5 years.
  • Associate discount of between 30 – 50%.
  • Hapi App – offering discounts & prize draws.
  • Employee Assistance Program – Retail Trust.
  • Company Sick Pay scheme.
  • Head Office Internships.
  • Striper Ambassador Programme.
  • Development Opportunities.

Plus many more benefits...