Hospitality Expert

2 weeks ago


Birmingham, Birmingham, United Kingdom Hilton Worldwide, Inc. Full time
Senior Guest Relations Manager

This is an exceptional opportunity to lead the Front Office team at a prestigious hotel in Birmingham. As Senior Guest Relations Manager, you will play a crucial role in delivering outstanding customer experiences and ensuring every guest feels valued and cared for.

Main Responsibilities:
  • Provide world-class service to VIP guests by proactively communicating and liaising with hotel departments.
  • Act as the primary point of contact for guests, handling complaints and resolving issues efficiently and effectively.
  • Liaise with other teams to ensure seamless service delivery and optimize guest satisfaction.
Compensation:

A competitive salary of £25,836.72 per annum, plus up to 10% quarterly bonus based on Front Office KPIs.

About the Role:

In this dynamic position, you will be part of a dedicated team that strives to deliver unforgettable experiences for our guests. If you are ambitious, enthusiastic, and passionate about hospitality, this could be the perfect opportunity for you to grow your career and make a real difference.

Key Requirements:
  • Experience in leading a team and delivering exceptional customer service.
  • Excellent communication, complaint handling, and problem-solving skills.
  • A passion for hospitality and a commitment to providing world-class service.

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