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Trainer

2 months ago

Glasgow, Glasgow City, United Kingdom GAP Group Limited Full time

About the Role

The GAP Group Limited is seeking a skilled Trainer to join our team in our Head Office. As a Trainer, you will be responsible for ensuring that all GAP One Account Administrators are fully trained in all aspects of the hire desk role.

Your Key Responsibilities

  • Coach and develop new and existing team members
  • Monitor the team's performance and call quality
  • Identify areas of improvement and implement changes
  • Create a GAP One training manual and Personal Development Plans
  • Assist the Team Leader in improving internal processes

About You

We are looking for an experienced Trainer with a background in customer service and training. You should have:

  • Previous experience in a training position, preferably telephone-based customer service
  • Experience working in a fast-paced environment
  • Customer service experience

About Us

The GAP Group Limited is a leading provider of equipment hire services throughout the UK. We offer a range of benefits to our employees, including a competitive salary and bonus scheme, up to 20 days annual leave, and a contributory pension scheme.

What We Offer

  • Competitive salary and bonus scheme
  • Up to 20 days annual leave plus bank holidays
  • Contributory Pension Scheme
  • Life Assurance
  • Employee Welfare Fund (Company-funded social events)
  • Cycle to Work Scheme
  • Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)

How to Apply

If you are a motivated and experienced Trainer looking for a new challenge, please submit your CV and a covering letter highlighting your current package and salary expectations.