Welfare Benefits Team Lead

1 month ago


Isleworth, Greater London, United Kingdom HOUNSLOW CITIZENS ADVICE BUREAU SERVICE Full time

Are you an experienced welfare benefits professional looking for a challenging role?

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We are seeking a highly skilled Lead Welfare Benefits Adviser to join our team at Hounslow Citizens Advice Bureau Service.

The successful candidate will lead and work with a team of advisers to provide welfare benefits advice, advocacy, and casework for people living with cancer, their families, and carers.

This is a fantastic opportunity to make a real difference in the lives of those affected by cancer.

Main Responsibilities:

  • To provide welfare benefits advice and casework to people living with cancer, their families, and carers.
  • Assist clients to challenge benefits decisions, including appeals.
  • Liaise and negotiate with other statutory and voluntary organisations to progress the client's case and ensure they receive all assistance available.
  • Achieve good outcomes for clients through advocacy and negotiation.
  • Lead and support a small team of advisers to ensure they work effectively.
  • Maintain detailed electronic case records and other data for the purpose of continuity of casework, information retrieval, and statistical monitoring and report preparation.
  • Make internal referrals or signpost clients as appropriate for specialist help with issues that fall outside the remit of the Macmillan service, including housing, debt, and employment.

The salary for this position is approximately £35,000 - £40,000 per annum, depending on experience.

If you are a motivated and experienced individual who is passionate about making a difference, we would love to hear from you.



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