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Business Transformation Specialist

2 months ago


Bradford, Bradford, United Kingdom Incommunities Full time
About the Role

We are seeking a highly skilled and experienced Business Transformation Specialist to join our team at Incommunities. As a key member of our organization, you will play a crucial role in driving business improvement and excellence across our operations.

Key Responsibilities
  • Lead business improvement activities by developing and executing strategic plans, ensuring compliance with regulatory requirements.
  • Identify, document, and mitigate operational risks to maintain compliance and operational efficiency.
  • Analyse complex data and translate it into actionable business insights to support decision-making.
  • Collaborate with the Data and Insights Team to ensure strong data governance.
  • Analyse internal data and external benchmarking to understand service costs and drive value for money improvements.
  • Implement new methods for gathering and analysing customer feedback data to enhance business processes.
  • Support the redesign and testing of new ways of working to improve performance in collaboration with business leads.
  • Lead customer journey and process mapping activities to prioritise change initiatives.
  • Address root causes of customer and service issues to support continuous transformation and change.
  • Support Service Owners in delivering change programme service blueprinting activities, following the most appropriate project management methodology.
  • Identify future needs and create solutions, often related to information and software systems, ensuring alignment with organisational goals.
  • Act as a liaison between internal departments and external parties, translating how information technology can support organisational needs.
  • Collaborate effectively with the IT Team, change team, and frontline service teams to achieve strategic and operational change goals.
  • Prepare and support individuals to adopt and utilise identified changes to business processes, systems, and technology.
About You
  • Passionate about business transformation and improvement activities that prioritise the customer in every decision.
  • Experience of effectively managing multiple projects and activities simultaneously, adapting to organisational priorities.
  • Embrace new challenges.
Requirements
  • Strong understanding of change management and continuous improvement methodologies, effectively applied in the workplace.
  • In-depth understanding of business analysis approaches and techniques.
  • Successful track record in stakeholder engagement and collaborative teamwork across all organisational levels.
  • Ability to work with complex data to identify trends, patterns, and areas of inefficiency.
  • Experience in interpreting customer data and utilising customer journey templates to enhance customer experience.
  • Ability to collate information in an organised, planned, and timely manner.
  • Ability to identify issues with current processes and collaborate with the business to develop creative solutions.
  • Proficient in coaching and supporting users through business and change initiatives.
  • Comprehensive IT proficiency, particularly with the Microsoft Office suite.
  • Adaptable and adept at making sound decisions under pressure.
Benefits
  • Starting salary of £40,747 per year.
  • West Yorkshire Pension Fund membership.
  • Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers).
  • 28 days annual leave, which increases to 30 in your 2nd year and 32 in your 3rd year plus bank holidays.
  • Option to buy and sell annual leave.
  • Training, development, and qualification opportunities.
  • Agile and hybrid working.
  • Corporate health scheme membership.
  • Access to an Employee Assistance Programme.
  • Cycle to work scheme.
  • Free parking onsite.