Customer Experience Lead

6 days ago

London, Greater London, United Kingdom Pybus Recruitment Ltd Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Aftersales Manager to join our team at Pybus Recruitment Ltd. As a key member of our service department, you will be responsible for assisting the Aftersales Manager in the effective management of the dealership's aftersales function.

Key Responsibilities
  • Support the Aftersales Manager in the day-to-day operations of the service department, ensuring that all tasks are completed efficiently and effectively.
  • Maximise Resource Utilisation by identifying opportunities to improve productivity and reduce waste, ensuring that the department is run in the most effective manner.
  • Deliver Exceptional Customer Service by anticipating and identifying customer needs, and taking responsibility for resolving customer problems in a timely and professional manner.
  • Build Strong Relationships with customers, colleagues, and stakeholders, demonstrating exceptional product knowledge and communicating this effectively to build long-term profitable relationships.
  • Act as a Subject Matter Champion by sharing knowledge, skills, and expertise with colleagues to improve business performance and profit.
  • Identify Opportunities for Improvement by analysing data and identifying areas for improvement, and implementing changes to drive business growth.
Requirements
  • Previous Experience in a similar role within a car dealership environment.
  • Full and Valid Driving Licence.
Benefits

In addition to receiving a competitive salary, this position will offer:

  • Industry-Leading Package.
  • 33 Days Annual Leave (including bank holidays) in addition to an annual leave purchase & sale scheme.
  • Pension Scheme & Life Assurance.
  • Employee Vehicle Purchase Scheme.
  • Discount on Service, Bodyshop and Parts.
  • 1 Day Volunteer Leave per year to support a charity of your choice.
  • Cycle to Work Purchase Scheme.
  • Access to Perks at Work Discount Website.

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