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Telesales Representative

2 months ago

London, Greater London, United Kingdom Cuckoo Full time
About Cuckoo

We're a customer-centric company that aims to make a positive impact on people's lives by providing exceptional broadband services. Our goal is to become the UK's most recommended way to connect, and we're committed to delivering a seamless and world-class customer experience.

We're passionate about building strong relationships with our customers and providing them with the best possible service. If you share our values and are dedicated to delivering exceptional customer care, we'd love to hear from you.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our sales team as a Telesales Representative. As a key member of our team, you'll be responsible for engaging with customers, providing them with information about our products and services, and ensuring that their needs are met.

Key Responsibilities
  • Make outbound calls to existing and potential customers to inform them about our products and services
  • Answer customer inquiries in a helpful and informative manner
  • Process customer orders and ensure that all their details are captured correctly
  • Match customers with the best package that aligns with their needs
  • Work closely with the wider sales team to develop new customer pipelines
  • Provide exceptional customer care and ensure that customers have a seamless experience
  • Stay up-to-date with our product offers to maintain excellent knowledge and assist customers effectively
Requirements
  • Be self-motivated and have a solutions-oriented approach to work
  • Be a team player who can context-switch to maximize customer experiences
  • Have excellent communication skills and be able to present ideas and information simply and effectively
  • Be able to receive constructive feedback to encourage your own development and growth
Preferred Qualifications
  • Have previous outbound sales experience
  • Have previous experience working in a customer service, sales, or telesales role
  • Be familiar with working with Customer Management Systems and Microsoft Office
  • Be a good communicator and enjoy talking to and listening to customers
What We Offer
  • Annual Salary of £25,000 (+ uncapped commission with realistic OTE of £35,000)
  • 4x Life Assurance
  • Income Protection
  • Salary Sacrifice Pension
  • 30 days holiday plus statutory bank holidays
  • Enhanced Sick Leave
  • Enhanced Family Leave
  • Private Healthcare
  • Private Dental Care
  • Cycle 2 Work Scheme
  • Health Cash Plan
  • Shopping Discounts
  • Discounted Breakdown Cover