Credit Risk Strategist
4 days ago
We're a company that's passionate about helping families get more out of life. Our customers work hard for their loved ones and have a lot to balance in their busy lives. That's why we combine amazing brands and products with flexible payment options on Very.co.uk to help them say yes to the things they love.
Our team is dedicated to building careers with real growth, a sense of purpose, belonging, and wellbeing.
Role Purpose:
You'll be making the best use of increasing data to make informed decisions for our financial services business, creating a better experience for customers when they face payment difficulties.
This 12-month Fixed Term Contract role will involve working closely with the business to make the right decisions at the right time.
You'll need to provide performance analytics on Collection strategies, gain insights into customer behavior, identify opportunities to enhance our strategies, and implement systemic changes.
As a Senior Credit Risk Analyst, you'll also communicate customer outcome and commercial insight recommendations to senior stakeholders in a compelling and impactful way.
Key Responsibilities:
- Manage stakeholder expectations while prioritizing your workload to consistently add value to both our customers and business.
- Work with trusted third parties to deploy strategies and explore new opportunities.
- Collaborate with Customer Care colleagues to obtain real-time insights into customer challenges.
Requirements:
- Exposure to strategy changes in debt management or similar roles would be beneficial but not essential.
- A confident, can-do attitude and general hunger to add value and develop.
- Curious, analytical, and logical with a keen eye for detail.
- Degree educated (and/or) practical experience in a similar type of role.
- Comfortable with SQL, SAS, and advanced Microsoft Excel skills, with exposure to Power BI being advantageous but not essential.
- Experience in Credit Risk, particularly within Collections / Arrears Management, would be advantageous but not essential.
- Team player who can quickly establish relationships with existing teams and key stakeholders.
- Confidence to challenge and ask the right questions.
- Customer-focused and commercially aware with the ability to communicate across all levels of the business, managing key stakeholders appropriately.
Benefits:
- £1000 flexible benefits allowance.
- 30 days holiday + bank holidays + option to purchase 5 additional days.
- 6% matched pension.
- Hybrid working - 3 days per week from our Speke HQ.
- Brand discount up to 25%.
- Ongoing training and development.
Hiring Process:
The hiring process involves a three-stage interview process: an informal chat, a video call, and a formal competency-based interview.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
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