Ground Operations Director

4 weeks ago


London, Greater London, United Kingdom Walks Full time
About Our Team

We're a passionate, curious team of travel enthusiasts at Walks and Devour, dedicated to creating unforgettable experiences. Our dynamic and fast-paced environment is the perfect place for someone seeking a new challenge in the world of tours and activities.


About the Role

We're looking for a Ground Operations Manager to join our team. As a key strategic leader, you'll be responsible for managing our guide and coordinator teams, ensuring ground operations run smoothly, and fostering a collaborative environment.


Key Responsibilities
  • Guide Management: Lead the recruitment, onboarding, and training initiatives for our guide team, ensuring we have enough high-quality guides to meet demand.
  • Ground Operations & Market Performance: Ensure day-to-day operations run efficiently and collaborate with all teams to streamline and improve procedures.
  • Coordination Team Leadership: Directly manage the Coordinator team, delegating responsibilities, projects, and tasks as the team grows.

Requirements

Experience in operations in tourism or a similar field is ideal, with 3+ years of experience in hiring, training, coaching, and managing people, operations management, and extra points for product development.


What We Offer

As a Ground Operations Manager at Walks and Devour, you'll have room to grow and develop in a dynamic and exciting role in the fast-paced world of tourism operations. Our culture is laid-back yet professional, fostering a collaborative and approachable environment.



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