Technical Support Specialist

7 days ago


East Grinstead, West Sussex, United Kingdom Datalinx Careers Full time
Company Overview
Datalinx is a software house specializing in developing, selling and supporting barcode and warehouse management systems that integrate deeply with Sage accounting and ERP systems worldwide.

About the Role
This exciting opportunity has arisen for an enthusiastic individual with a passion for technology and customer service to join our growing Support team based at our head office in Dormansland, Surrey. As a key member of the Support Department, you will report directly to the Support Manager and work closely with our clients to resolve their queries and issues efficiently. The successful candidate will possess excellent technical skills, strong communication abilities and a keen eye for detail. In return, we offer a competitive £35,000 - £40,000 per annum salary, along with a range of benefits including opportunities for professional growth and development.

Key Responsibilities
- Provide timely and effective technical support to our clients across the UK
- Troubleshoot and resolve technical issues related to our warehouse management systems and Sage ERP integrations
- Collaborate with our internal teams to ensure seamless delivery of client projects
- Maintain accurate records of client interactions and technical issues

Requirements
- Bachelor's degree in Computer Science, IT or a related field
- Proven experience in technical support or a related role
- Strong knowledge of Sage ERP systems and warehouse management software
- Excellent communication and problem-solving skills

Benefits
- Competitive salary: £35,000 - £40,000 per annum
- Opportunities for professional growth and development
- Collaborative and dynamic working environment


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