Customer Service Expert

3 weeks ago


Glasgow, Glasgow City, United Kingdom TSB Bank plc Full time
Job Title: Customer Service Expert

At TSB Bank plc, we're looking for a skilled Customer Service Expert to join our team. As a Money Confidence Specialist, you'll play a crucial role in helping personal and business customers build confidence in using our banking services.

Key Responsibilities:
Provide exceptional customer service in person, through video calls, and over the phone.
Help customers understand and get the most from our banking channels, including face-to-face interactions, telephone, and video banking.
Build and deepen customer relationships by understanding their unique needs and providing proactive education on our products and services.

Requirements:
Be great with people and have a flair for understanding what customers need.
Ability to help answer questions and sort out problems.
Strong team player with a collaborative approach, working together to improve overall customer satisfaction.

What We Offer:
We'll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits.
Variable Pay Award (5%/£1,160 on target) based on company performance.
Fantastic company pension - TSB contributing up to 13%
25 days holidays (plus bank holidays)
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