Casino Entertainment Specialist

1 week ago

London, Greater London, United Kingdom Rank Group Full time

Our goal is to become the UK's most loved casino group, and we're looking for talented individuals to help us achieve this vision. At Grosvenor Casinos, we're passionate about delivering exceptional customer experiences and creating a warm and welcoming environment for our players.

Job Description

The role of a poker dealer requires a unique blend of technical skills and interpersonal abilities. As a successful candidate, you will be responsible for dealing both tournament and cash games in a fast-paced and dynamic environment, while also providing an excellent quality experience for our players.

  • You will welcome customers warmly into our business and ensure they feel valued and respected
  • LIVE OUR VALUES OF SERVICE, TEAMWORK, AMBITION, RESPONSIBILITY, AND SOLUTIONS
  • Work collaboratively with your colleagues to provide efficient and dynamic service
  • Deliver an exceptional quality experience by evaluating individual needs and acting upon this information
  • Communicate effectively with colleagues and card room supervisor
  • Create an environment of community and fun
  • Show impeccable technical standards in dealing, chip skills, bet calculation, and enforcing the rules of the game
  • Interact with customers in a range of ways that is consistent with their experience and ability in the game
  • Maintain the security of the game, cash, and assets
  • Ensure you proactively comply with all regulations, particularly for licensing conditions, and safer gambling
Requirements
  • Experience of working successfully in a hospitality role
  • Previous experience working as a poker dealer (essential)
  • Fanatical about delivering outstanding customer experiences
  • Ability to work collaboratively with the wider business
  • Comfortable with change and able to adapt to new situations
  • Good interpersonal skills and conflict resolution
  • Must be able to work flexible shifts, including weekends and bank holidays

In return for your hard work and dedication, we offer a competitive salary of £25,000 per annum, plus a range of benefits and rewards package that includes:

  • A comprehensive induction program designed to familiarise you with our values and culture
  • Opportunities for learning and development, working with experienced industry professionals
  • Exciting project work that allows you to make a meaningful impact on our business
  • A supportive and nurturing work environment that ensures you have the tools you need to thrive
  • A high-performing culture that sets the bar high and helps you reach your full potential

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