Hotel Host

7 days ago


West Drayton, United Kingdom Hyatt Place London Heathrow Full time

Front Office Host

About the Role:

We are seeking a Front Office Host to join our team at Hyatt Place London Heathrow Airport. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and creating memorable experiences for our guests.

Key Responsibilities:

  • To ensure that all guest interactions are friendly, courteous, and professional.
  • To maintain a high level of product knowledge and be able to make recommendations to guests.
  • To provide assistance with check-in, check-out, and room assignments as required.
  • To handle guest complaints in a timely and professional manner.

Benefits:

  • 12 complimentary nights per year across Hyatt Hotels worldwide.
  • Discounted hotel stays for you and your family and friends.
  • Free meals on duty.
  • 50% discount on food and beverages when dining as a guest at selected Hyatt Hotels.
  • Uniform provided and laundered complimentary.
  • Headspace membership and access to our Employee Assistance Programme.
  • Continuous learning and development opportunities to provide a clear career path and job promotion opportunities across Hyatt Hotels worldwide.

About Us:

Hyatt Place combines style, innovation, and 24/7 conveniences to create an easy-to-navigate experience for today's traveller. Our hotel features 341 bedrooms and 10 meeting spaces, making us an ideal choice for business and leisure travellers alike.

We care for people so they can be their best. Our values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing reflect our commitment to creating a positive work environment where everyone feels valued and supported.

Salary: £20,000 - £25,000 per annum (dependent on experience)


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