IT Service Delivery Lead
1 month ago
The Acis Group Ltd is a leading provider of IT solutions for the social housing sector. Our mission is to deliver high-quality services that improve the lives of our customers.
Job DescriptionWe are seeking an experienced Service Improvement Specialist/Project Manager to join our team. The successful candidate will be responsible for leading process improvement projects and ensuring seamless IT system implementation across the organisation.
Key Responsibilities- Assist in providing vision and solutions but understanding how key processes cross over multiple business teams and how changes can impact on another teams
- Work alongside the data and reporting team, so that data recording standards are correctly defined in processes that in turn drive the Knowledge, Information Management strategies and our wider insight to improve decision making
- Assisting with IT testing strategies and developing test plans and scripts to apply to functional processes within service areas in controlled test environments
- Proven experience in project management and process improvement
- Strong business analysis skills and knowledge of IT systems
- Ability to work with multiple stakeholders and manage competing priorities
- Estimated salary: £58,000 per annum
- Generous holiday entitlement: 25 days annual leave increasing by one to a maximum of 30 days plus bank holidays
- Pension contributions up to 10%
- Professional training opportunities funded by us
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Service Delivery Specialist
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