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Housekeeping Team Leader

2 months ago

Carlisle, Cumbria, United Kingdom Center Parcs Full time

Housekeeping Team Leader - Training and Development

At Center Parcs, we are committed to delivering exceptional guest experiences and maintaining the highest standards of accommodation. As a Housekeeping Team Leader - Training and Development, you will play a critical role in upholding these standards and ensuring our team members have the skills and knowledge to excel in their roles.

Key Responsibilities:

  • Develop and implement comprehensive training programs for housekeeping staff, focusing on quality assurance, customer service, and operational excellence.
  • Collaborate with Housekeeping Managers to identify training needs and develop tailored solutions.
  • Conduct regular training sessions, workshops, and coaching to enhance staff skills and knowledge.
  • Monitor and evaluate the effectiveness of training programs, making adjustments as needed.
  • Assist with the recruitment process for housekeeping colleagues, ensuring a strong focus on training and development.

Requirements:

  • Proven experience in training and development, preferably in a hotel, cleaning, or service industry.
  • Excellent communication and organizational skills, with the ability to work effectively in a fast-paced environment.
  • Knowledge of Microsoft Word and Excel, with the ability to create engaging training materials.
  • Previous supervisory experience, with a strong focus on staff development and coaching.

Benefits:

  • Competitive hourly rate of £13.13.
  • Colleague Bonus Scheme.
  • Pension Scheme with Life Assurance.
  • Colleague Recognition and Reward Scheme.
  • Free use of leisure facilities.
  • Discounted Center Parcs breaks.
  • 20% discount in our restaurant and retail outlets.
  • Access to Perks at Work Portal.
  • Employee Assistance Program.