Senior Principal Consultant

4 weeks ago

London, Greater London, United Kingdom Genpact Full time

Job Title: Senior Principal Consultant - Solution Architect

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our team is driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. We serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Job Summary:

We are seeking a Senior Principal Consultant - Solution Architect to provide technical leadership to our team and work closely with client enterprise architecture teams and ServiceNow teams. The ideal candidate will have excellent communication skills, hands-on experience on projects, and a strong understanding of ServiceNow platform, products, capabilities, and ecosystem.

Key Responsibilities:

  1. Provide technical leadership to the team and ensure technical governance process and policies are being adhered to.
  2. Create and maintain a detailed view of the existing architecture and design solutions aligned with business problems and systems architecture.
  3. Define and communicate technical solutions to stakeholders and ensure the correct technical solutions are used when delivering business solutions.
  4. Resolves technical escalations, including responding to defects, and participates in process workshops.
  5. Works closely with client enterprise architecture teams and ServiceNow teams to ensure design is within the boundaries of Licensed modules.
  6. Maintains expert knowledge of the ServiceNow platform, products, capabilities, and ecosystem and assists in migrating configuration across instances.
  7. Supports COE in continuous development of training paths for professional advancement and contributes to ongoing definition of best development and solution practices.

Qualifications:

We seek candidates with a Certified System Administrator (CSA) plus one Mainline certification (CSM / HRSD/ITSM/GRC etc.), excellent communication skills for client-facing roles, hands-on experience on projects, and an IT graduate degree.

Genpact is an Equal Opportunity Employer

We consider applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Important Notice:

Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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