Contract Manager

1 week ago

Swadlincote, Derbyshire, United Kingdom Empire Group Recruitment Full time
Job Description

We are seeking a highly skilled Contract Manager to join our team at Empire Group Recruitment. As a key member of our operations team, you will be responsible for ensuring the provision of an efficient and effective FM service to our clients.

Your primary objective will be to deliver excellent customer service and exceed client expectations by managing key client stakeholders and personnel. You will also be responsible for strategic planning and continuous re-engineering of the supply chain and service standards.

  • Key Responsibilities:
  • Support the implementation of Electrical Safety, High Risk Systems, and Engineering Policy, Process, and Guidance.
  • Audit compliance of contracts in the UK with statutory regulations, legislation, and best practice in the field of expertise.
  • Provide advice to contracts on maintenance standards for engineering systems.
  • Be an active member of the on-call rota to handle job-related activities and emergencies outside of core service hours.
  • Communicate updates to statutory regulations, legislation, and best practice with stakeholders in the field of expertise.
  • Continuous improvement and monitoring of the company's safe system of work, identifying and recommending areas of improvement.
  • Ongoing mentoring and assessment of appointed persons, reviewing potential candidates for AP roles.
  • Ongoing development and rollout of the appointment process.
  • Review training content and request changes as appropriate.
  • Be the lead in the BU for all H&S-related matters.
  • Overall responsibility for service and contract compliance within the area of responsibility to ensure all services meet the client's requirements and standards.
  • Customer satisfaction is to be maintained at the highest level by providing a high-quality and proactive service, and any concerns are to be dealt with effectively and communicated accordingly.
  • Daily management interface between Business Services and the customer to ensure Service Level Agreements are met.
  • Become a recognized figurehead for the facilities operation and integrate with the client by building strong customer relationships.
  • Effective communication and reporting on all service lines with the client, peers, and management team, all while delivering quality services in a cost- and operationally effective manner.
  • Monitor contracts through key management staff, ensuring value for money and innovative service is provided.
  • Professional, operational, and strategic management of the entire supply chain and service delivery, while demonstrating supply chain cost savings and value add through continuous improvement and performance measurement.

Additional Responsibilities:

  • Small-Scale Project Management, including:
  • Following standard processes.
  • Project initiation – calculating budgets, teams, and resources.
  • Setting goals and objectives.
  • Managing and monitoring the whole lifespan of projects.
  • Identifying risks and managing them appropriately to ensure on-time delivery.
  • Regular reporting.
  • Management and control of budgets, financial targets, and financial processes, producing timely and accurate reports with narration on all variances.
  • Develop and maintain strong relationships within the client organization and GSH business.
  • Manage the coordination of internal moves for all moves, adds, and changes, including coordination with users, technology, and termination proceeds.
  • Ownership and management of H&S system compliance, including supply chain activity.
  • Production of timely and appropriate management information and attend meetings with the client, assisting with the preparation of reports.
  • Undertake contractual, compliance, and technical audits, daily inspections, and walkthroughs covering both hard and soft services.
  • Be appointed by the company as National Authorising Engineer in the United Kingdom.
  • Respond to internal requests and questions in a helpful and timely manner, communicating effectively with users regarding all requests to ensure appropriate expectations are established.
  • Facilitate the resolution of issues regarding administrative, facilities services, and janitorial requests promptly and thoroughly, providing follow-up to verify work performed satisfactorily.
  • Understand current and anticipated customer needs, demonstrating professionalism, courtesy, and sensitivity in all contacts.
  • Develop a working knowledge of client work processes, workplace culture, and policies essential for effective service delivery to users.
  • Writing of the monthly performance reports.
  • Financial planning related to facilities management.
  • Lead and manage any facilities staff, including external suppliers/contractors, to ensure smooth business operations.
  • Liaise and negotiate with vendors and external stakeholders on office procurement, leasing, office renovation, or relocation, and other facilities contracts.
  • Maintain a high level of technical knowledge in the field of expertise.
  • Improve policies and procedures related to the field of expertise.
  • Be an excellent communicator and a team player with good people management skills.
  • Accept change, work flexibly, and have good negotiation skills and commercial acumen.
  • Maintain good numeracy skills and experience of managing budgets.
  • Establish and grow a network within the FM industry with management of HSE.
  • Keep safety competence with NEBOSH General Certificate or equivalent.
  • Maintain Authorising Engineer qualifications.
  • Maintain Confined Spaces Authorised Person qualification.
  • Maintain High Voltage Electrical Authorised Person qualification.
  • Work to safe systems of work and continue improvement.
  • Maintain excellent proficiency with Excel and Word.
  • Be detail-oriented and have good multi-tasking skills.

Requirements:

  • NEBOSH General Certificate or equivalent.
  • Authorising Engineer qualifications.
  • Confined Spaces Authorised Person qualification.
  • High Voltage Electrical Authorised Person qualification.
  • Excellent proficiency with Excel and Word.
  • Good numeracy skills and experience of managing budgets.
  • Good negotiation skills and commercial acumen.
  • Excellent communication and people management skills.
  • Ability to work flexibly and accept change.
  • Detail-oriented and good multi-tasking skills.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading organization in the FM industry.

How to Apply:

Please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you.

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