AccorHotel Night Reception Expert

3 weeks ago


London, Greater London, United Kingdom AccorHotel Full time
Job Description:

We are seeking a skilled Night Receptionist to join our team at AccorHotel.

Key Responsibilities:
  • Maintain a positive and friendly attitude at all times, ensuring exceptional guest experiences.
  • Ensure seamless arrival and departure processes for guests, adhering to standard operating procedures.
  • Respond to in-house guest requests, recording feedback as per standard operating procedures.
  • Verify the accuracy of guest credit billing and financial transactions.
  • Provide daily reports for all departments, maintaining data integrity across systems.
  • Execute night reception tasks according to standard operating procedures.
  • Quote guests accurately, adhering to selling strategies and website rates.
  • Handle telephone calls efficiently, providing prompt responses.
  • Maintain observation over guests and their property to minimize security alerts.
  • Report maintenance issues and verify completion of tasks.
  • Promote the integrity of public and back-of-house areas, correcting deficiencies promptly.
  • Collaborate with hotel teams and outsourced partners to ensure exceptional guest satisfaction.
  • Maintain a clean, tidy, and presentable reception desk at all times.
Requirements:
  • A passion for hospitality, delivering memorable experiences for guests.
  • Previous hotel or similar experience is beneficial but not mandatory; we can provide training.
  • A positive attitude, enjoying helping others and creating a welcoming environment.
  • Experience with Opera Cloud is an asset.
  • A willingness to embrace new ideas and approaches.
  • A natural ability to lead and manage a team, fostering a tight-knit community.
  • A commitment to putting guests, colleagues, and communities first.
Estimated Salary:

$45,000 - $55,000 per annum, depending on location and experience.

Benefits:

We offer a comprehensive benefits package, including competitive salary, opportunities for growth and development, and a supportive work environment.



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