AccorHotel Night Reception Expert
3 weeks ago
We are seeking a skilled Night Receptionist to join our team at AccorHotel.
Key Responsibilities:- Maintain a positive and friendly attitude at all times, ensuring exceptional guest experiences.
- Ensure seamless arrival and departure processes for guests, adhering to standard operating procedures.
- Respond to in-house guest requests, recording feedback as per standard operating procedures.
- Verify the accuracy of guest credit billing and financial transactions.
- Provide daily reports for all departments, maintaining data integrity across systems.
- Execute night reception tasks according to standard operating procedures.
- Quote guests accurately, adhering to selling strategies and website rates.
- Handle telephone calls efficiently, providing prompt responses.
- Maintain observation over guests and their property to minimize security alerts.
- Report maintenance issues and verify completion of tasks.
- Promote the integrity of public and back-of-house areas, correcting deficiencies promptly.
- Collaborate with hotel teams and outsourced partners to ensure exceptional guest satisfaction.
- Maintain a clean, tidy, and presentable reception desk at all times.
- A passion for hospitality, delivering memorable experiences for guests.
- Previous hotel or similar experience is beneficial but not mandatory; we can provide training.
- A positive attitude, enjoying helping others and creating a welcoming environment.
- Experience with Opera Cloud is an asset.
- A willingness to embrace new ideas and approaches.
- A natural ability to lead and manage a team, fostering a tight-knit community.
- A commitment to putting guests, colleagues, and communities first.
$45,000 - $55,000 per annum, depending on location and experience.
Benefits:We offer a comprehensive benefits package, including competitive salary, opportunities for growth and development, and a supportive work environment.
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