Senior Service Designer

3 weeks ago


Glasgow, Glasgow City, United Kingdom Eden Scott Full time
Job Description

We are seeking a highly skilled Senior Service Designer to lead our Identity and Access Management (IAM) transformation project. As a key member of our team, you will play a pivotal role in shaping the future of our IAM capability.

Key Responsibilities
  • Design and deliver a comprehensive IAM service blueprint, outlining the 'As Is' and 'To Be' service journeys.
  • Facilitate workshops with subject matter experts to map the end-to-end journey across technology, business, and design.
  • Develop and maintain comprehensive service design documentation, ensuring industry standards are met.
  • Manage and implement the IAM transformation project, ensuring timely delivery and effective communication with stakeholders.
Requirements
  • A minimum of 5 years experience in Service Design, with a strong portfolio showcasing your impact.
  • Expertise in driving business outcomes through service design in a Government Digital Service (GDS) environment.
  • Proven experience in user research, customer journey mapping, service blueprints, and facilitating workshops.
  • The ability to manage multiple projects concurrently and communicate complex ideas to non-technical audiences.
  • Proficiency in designing IAM solutions using ITIL guidelines.
Desirable Criteria
  • Experience working within the public sector and IAM-related projects.
  • Familiarity with data and digital product services.

This is a unique opportunity to be at the forefront of a significant IAM transformation. You will be part of a collaborative and innovative environment, driving forward a strategic solution that enhances user experience and operational efficiency.



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