Door Ambassador
2 weeks ago
About the Role
We are seeking a skilled Door person to join our Guest Experience team at Broadwick Soho. As a Door person, you will be responsible for providing a luxurious first impression, greeting and assisting guests and visitors at their arrival and departure, helping with luggage and chauffeurs, directing them and providing information about the hotel and the surrounding area.
Key Responsibilities
- Provide exceptional service to guests and visitors, ensuring a seamless and memorable experience.
- Work closely with all departments across the hotel to maximise efficiency and communication, ensuring service delivery across the hotel runs smoothly.
- Solve problems and suggest alternatives to ensure maximum guest satisfaction and experience.
- Be flexible and multi-skilled, undertaking different tasks as required to meet the needs of our guests and talents.
Requirements
- Experience in a luxury/lifestyle restaurant or bar or 5* luxury hotel operation.
- Exceptional organisational skills with the ability to prioritise effectively and work under pressure.
- Great attention to detail and genuine passion for delivering exceptional service.
- Your charisma, individuality and positive energy.
- Excellent communication skills and comfortable talking with guests, colleagues and the senior leadership team.
- Able to work 40 hours per week including late evenings and weekends.
What We Offer
- Inclusion in the Tronc scheme which includes Room and F&B service charge.
- 30 days holiday inclusive of bank holidays increasing with the length of service.
- Pension scheme, season ticket travel loan, cycle-to-work scheme.
- Great food and drink during your shift.
- Designer outfits that represent our spirit and personality that are fresh and ready for your shift.
- Support from our Employee Assistance Programme and wellbeing initiatives.
- Great incentives including refer a friend bonus (£1000 for chefs & £500 for all other roles).
Why Broadwick Soho?
We are a new and exciting hotel, restaurant and rooftop dining bar in the heart of Soho, bringing the spirit of Soho to life. We are a like-minded community of individuals from various backgrounds, committed to delivering exceptional and brilliant service to other talents and guests. We praise diversity, inclusion and forward-thinking, and we want our hotel to reflect Soho in all its glory.
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