Senior IT Operations Lead

2 weeks ago


City of London, United Kingdom HCLTech Full time
About the Role

We are seeking a seasoned IT Operations Lead to oversee the activities of our onsite technical support team. As a key member of our team, you will be responsible for preparing weekly SLA/KPI reports and presentations for management calls.

The ideal candidate will have at least four years of relevant work experience, good understanding and communication skills, and fluent written and spoken English language competency. They will also demonstrate cultural sensitivity and strong time management skills.

Responsibilities include operational lead, service request management, incident management, asset audit support, and planned software and hardware upgrades.

A competitive salary of £60,000 - £80,000 per annum is offered, along with up to 20 days' vacation per year, various insurances, and great opportunities to upskill and get involved in exciting projects.

As a valued employee, you will join a diverse and global team with a brilliant culture and be part of a larger impact within the company and society through various CSR initiatives.



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