Medical Equipment Technician
5 days ago
Our ideal candidate will be a highly skilled and experienced Field Service Engineer with a passion for delivering exceptional customer service and technical expertise. As a key member of our team, you will be responsible for maintaining professional and profitable repair and preventive maintenance service business on Stryker's products while ensuring compliance with the quality system and manufacturer specifications.
The Field Service Engineer will primarily be responsible for delivering technical assistance at customer sites and providing documentation to internal and external customers. You will have excellent analytical and problem-solving skills, with the ability to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
Key responsibilities of the Field Service Engineer role include:
- Repair and check electronic/mechanical Stryker products
- Complete annual check and calibration according to MDR on customer site
- Utilize software and technological tools to maintain proper records, access technical information
- Provide technical support to internal and external customers
- Escalate opportunities and issues to appropriate team meetings
- Ensure excellent follow-up on all customer-initiated issues
- Scheduling of Customer visits in cooperation with Customer service
- Ensure service provided is invoiced if not under warranty
To be successful in this role, you will need to have:
- Education to degree level in engineering, medical electronics, and camera technology or relevant experience
- Adequate IT knowledge, including Microsoft Office, Lotus Notes, and MFG/Pro
- Up to 1 year experience in medical electronics, combined with good mechanical skills
- Up to 1 year experience in the hospital environment and healthcare work
- IT experience on administrative and technical level
- Experience and ability to build relationships with internal & external customers to drive brand loyalty
Stryker is a leading medical technology company, driven to make healthcare better. We offer a diverse array of innovative medical technologies and services to help people lead more active and satisfying lives. If you are passionate about delivering exceptional customer service and technical expertise, we would like to hear from you.
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