Senior Spa Therapist

About the Role:

We are seeking a highly skilled and experienced Spa Therapist to join our team at Kensington Leisure Centre. As a Spa Therapist, you will be responsible for providing exceptional customer service and delivering high-quality wellness therapies, massage, and beauty treatments to our clients.

Key Responsibilities:

• Maintain a positive image of the Spa by providing a welcoming, helpful, and professional service to members of the public.
• Comply with the commitments outlined in the 'Customer Charter' and ensure that standards are maintained as stipulated.
• Ensure the safety and control of customers and the public within the Spa and enforce relevant regulations applicable to the Spa's operation.
• Assist Spa Patrons with the use of facilities and activities and encourage maximum use of the Spa London Experience and treatments.
• Market and promote the Spa to attract new customers and increase sales.
• Responsible for achieving own Spa sales targets and actively up-selling services during customer interaction.
• Encourage bookings of the Spa's experience and treatments to enquirers in person and on the telephone.

Requirements:

• Ability to effectively promote, market, and 'sell' the service and Spa.
• Ability to deal with customers and their queries and concerns with tact and sensitivity.
• Ability to deliver a high-quality service with minimal supervision.
• NVQ Level 2 or equivalent qualification in Spa or Beauty Therapy.
• Good understanding of the characteristics and qualities that customers want from Spa / health and fitness centres.
• Knowledge of electronic booking systems.
• Evidence of achieving results and making a difference to customers.
• Experience of Spa or Beauty treatment applications.

About GLL:

GLL is a charitable social enterprise owned by its staff, offering a range of benefits to its employees, including:

• A values-driven organisation.
• Learning and development opportunities to support career development.
• Good pension schemes.
• Discounted gym membership for employees and their partners.
• A full-time permanent position with industry-leading rates of pay.
• Opportunity to join the GLL Society and have a say in how we are run, plus associated social events.
• Exclusive discounts on villas in Portugal and ski chalets in Bulgaria.
• Health assurance.
• Career pathways and professional development opportunities.
• Discounts across thousands of retailers (GLL Extras).
• 25% off Red Letter Days and Buy A Gift.
• 20% off GLL spa experience treatments and associated products.
• Ride to work scheme.
• Free eye tests and discounted glasses.