Food and Beverage Service Associate
4 weeks ago
Role Overview
The Food and Beverage Operative plays a vital role in delivering exceptional customer service at Mercure Walton Hall Hotel & Spa. As a key member of the hospitality team, you will be responsible for ensuring a smooth and memorable experience for our guests.
Key Responsibilities
- Welcome guests in a polite and friendly manner, consistently demonstrating great customer service.
- Have a visible presence within your working area, ensuring that all customer requests and queries are responded to promptly and effectively.
- Deal with guest complaints and react in a friendly and efficient manner, always ensuring guest satisfaction.
- Have a good insight knowledge of the hotel and its products.
Working Environment
Our hotel is set on 26 hectares of grounds, offering a resort-style experience for our guests. The informal rooms have a modern vibe, featuring Wi-Fi, TVs, and tea and coffee-making facilities. Refined suites in the annexe add Nespresso machines, sitting areas, and 4-poster beds.
What We Offer
- Meals provided whilst on shift
- Sales incentives and initiative rewards
- Discounted / Free use of leisure facilities
- Free Car Parking
- Stays in our hotels at discounted prices
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships
- Annual Holidays entitlements inclusive of Bank Holidays
- Opportunity to buy additional holiday entitlements
- Pension enrolment
Requirements
- Passionate and willingness to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team
- Ambitious and hard working
- Good organisational / time management skills
- Resilient, creativity, able multitask and can work under pressure
- Good command of English language to enable communication with the team
- Good communication and excellent grooming standards
- Ability to work morning, afternoon/evening, and weekends
- Deliver exceptional customer experiences all the time
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