Food and Beverage Service Associate

4 weeks ago


Leamington Spa, Warwickshire, United Kingdom Mercure Walton Hall Hotel & Spa Full time

Role Overview

The Food and Beverage Operative plays a vital role in delivering exceptional customer service at Mercure Walton Hall Hotel & Spa. As a key member of the hospitality team, you will be responsible for ensuring a smooth and memorable experience for our guests.

Key Responsibilities

  • Welcome guests in a polite and friendly manner, consistently demonstrating great customer service.
  • Have a visible presence within your working area, ensuring that all customer requests and queries are responded to promptly and effectively.
  • Deal with guest complaints and react in a friendly and efficient manner, always ensuring guest satisfaction.
  • Have a good insight knowledge of the hotel and its products.

Working Environment

Our hotel is set on 26 hectares of grounds, offering a resort-style experience for our guests. The informal rooms have a modern vibe, featuring Wi-Fi, TVs, and tea and coffee-making facilities. Refined suites in the annexe add Nespresso machines, sitting areas, and 4-poster beds.

What We Offer

  • Meals provided whilst on shift
  • Sales incentives and initiative rewards
  • Discounted / Free use of leisure facilities
  • Free Car Parking
  • Stays in our hotels at discounted prices
  • Opportunities for your personal development within the Hotel Group Brand Portfolio
  • Fully funded apprenticeships
  • Annual Holidays entitlements inclusive of Bank Holidays
  • Opportunity to buy additional holiday entitlements
  • Pension enrolment

Requirements

  • Passionate and willingness to learn
  • Positive attitude and someone who makes our guests smile
  • Genuinely friendly and caring
  • Enjoys working as part of a team
  • Ambitious and hard working
  • Good organisational / time management skills
  • Resilient, creativity, able multitask and can work under pressure
  • Good command of English language to enable communication with the team
  • Good communication and excellent grooming standards
  • Ability to work morning, afternoon/evening, and weekends
  • Deliver exceptional customer experiences all the time


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