Luxury Retail Specialist

3 weeks ago


London, Greater London, United Kingdom ghd hair Full time
About ghd hair

At ghd hair, we're dedicated to merging science, innovation, and luxury to craft cutting-edge hair tools that empower lives with exceptional hair experiences. Our iconic brand has led the global market in high-end professional hair styling tools, earning us a reputation as the UK's top recommended styling brand.

We're seeking a Luxury Retail Specialist to join our team as a Brand Ambassador. This role involves connecting with customers, providing expert product knowledge, and driving brand loyalty in our luxury retail environment. If you're passionate about beauty and delivering exceptional customer experiences, this could be the perfect opportunity for you.

Salary and Benefits

We offer a competitive salary of £35,000 - £45,000 per annum, depending on location, with a discretionary uncapped commission structure, paid monthly. You'll also enjoy 33 days holiday per year (pro-rata for part-time positions), a day off to celebrate your birthday, enhanced parental leave pay, and reward programs like recommend a friend bonuses and discretionary incentive schemes.

Key Responsibilities
  1. Customer Experience and Demonstration: Deliver exceptional customer service and experiences through confident sharing of ghd's history and expert product knowledge, creating opportunities for theatre and 'play' in-store.
  2. Sales: Engage with customers by conducting and encouraging effective sales floor product demonstrations to create a luxury shopping experience and drive sales.
  3. Counter Management: Maintain the visual and luxury presentation of the retail concession to the highest standard, in line with brand guidelines.
  4. Stakeholder Management: Support your Regional Manager and wider team to deliver brand growth, and engage with retailer opportunities to support local activations and eventing.


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