Customer Service Team Lead

2 days ago


Carlisle, Cumbria, United Kingdom Arnold Clark. Full time
Job Overview: At Arnold Clark, we are seeking an experienced Customer Service Team Lead to drive customer satisfaction and loyalty in our Carlisle Motorstore branch.

About the Role: As a Retail Experience Manager, you will be responsible for creating an exceptional customer experience by delivering outstanding service, resolving customer complaints, and promoting our products.

Salary and Benefits: We offer a competitive salary of £32,000 per annum, plus benefits such as 33 days' holiday allowance, generous retail discounts, private healthcare, and Simplyhealth access.

Key Responsibilities:
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Lead a team of customer service representatives to achieve sales targets and provide excellent customer service
  • Maintain up-to-date knowledge of our products and services to effectively promote them to customers


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