Customer Engagement Lead
1 week ago
We are seeking a Customer Engagement Lead to manage and deliver CHP's Customer Engagement Strategy. This role will empower customers to influence our services, providing opportunities for inclusive engagement that meet both customers' and CHP's needs.
Key Responsibilities:
- Support and empower customers to effectively engage through innovative and accessible opportunities, tools, and activities.
- Facilitate engagement sessions to ensure customers can influence governance and strategic direction through the board at CHP.
- Promote the voice of the customer across CHP, shaping our services and driving continuous improvement.
- Recruit and organise CHP's customer scrutiny group, including training and development of members, organising meetings, and providing support as required.
- Develop and deliver a communications plan for customer engagement, collaborating with customers and CHP's Communications Team.
- Work with the wider Community Investment and Engagement Team, Neighbourhood District teams, and partners to develop and deliver an innovative programme of community engagement activities.
Requirements:
- Full driving licence and access to a vehicle for work purposes.
- Good understanding and relevant experience of customer engagement.
- Excellent interpersonal, verbal, written, and presentation skills, with the ability to adapt style to suit a variety of audiences.
- Good active listening and facilitation skills.
- Understanding planning and organisation, ensuring delivery of events, priorities, and actions.
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Chelmsford, Essex, United Kingdom CHP Full time{"title": "Customer Engagement Lead", "description": "Job SummaryWe are seeking a skilled Customer Engagement Lead to develop and implement a customer-centric strategy that empowers customers to influence our services. The successful candidate will provide opportunities for customers to engage in ways that suit them best, promoting inclusivity and meeting...
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Chelmsford, Essex, United Kingdom CHP Full time{"title": "Customer Engagement Lead", "description": "Job SummaryWe are seeking a skilled Customer Engagement Lead to develop and implement a customer-centric strategy that empowers customers to influence our services. The successful candidate will provide opportunities for customers to engage in ways that suit them best, promoting inclusivity and meeting...
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