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Customer Engagement Strategist

1 month ago

Chelmsford, Essex, United Kingdom CHP Careers Full time

Customer Engagement Strategist

We are seeking a Customer Engagement Strategist to develop and deliver our customer engagement strategy, empowering customers to influence our services. The successful candidate will provide opportunities for customers to engage in ways that suit them best, promoting inclusive and accessible engagement across the business.

Key Responsibilities

  • Support and empower customers to effectively engage through innovative and accessible opportunities, tools, and activities.
  • Facilitate engagement sessions to ensure customers can influence governance and strategic direction.
  • Promote the voice of the customer across CHP, shaping our services and driving continuous improvement.
  • Develop and deliver a communications plan for customer engagement, collaborating with stakeholders.

About CHP Careers

CHP Careers is committed to delivering exceptional customer experiences. As a Customer Engagement Strategist, you will play a critical role in shaping our customer engagement strategy and promoting the voice of the customer across the business.