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Security Officer

2 months ago


Peterborough, Peterborough, United Kingdom Savills Management Resources Full time
About the Role

The Security and Customer Service Officer will be responsible for ensuring the safety and security of the Queensgate Shopping Centre, while providing exceptional customer service to site staff and visitors.

Key Responsibilities
  • Conduct regular patrols of the Centre and Car Park, identifying and addressing any hazards or risks.
  • Implement instructions from the Security Manager and/or Facilities Manager, prioritizing the safety of the public.
  • Support and assist the Mall Supervisor and senior Management, as well as the Operations Team.
  • Manage emergencies and evacuations effectively, serving as the point of contact for tenants and emergency services.
  • Accurately complete the daily occurrence book, record incidents in the Incident Log, and document accidents in the accident forms.
  • Escalate identified hazards, risks, and maintenance issues to line management for prompt resolution.
  • Ensure contractors adhere to site H&S requirements and company policies.
  • Maintain a safe and pleasant environment by addressing incidents promptly, keeping areas clear of hazards and obstructions.
  • Comply with the Security Industry Act 2001, holding a valid SIA Security License and, where necessary, a Public Space Surveillance License.
  • Liaise with local authorities, police, and neighboring businesses to adopt effective security measures.
  • Provide excellent customer service, ensuring the security, safety, and well-being of site staff, visitors, assets, and premises.
  • Investigate and resolve customer complaints patiently and provide necessary assistance.
Requirements
  • Valid SIA Door Supervision license.
  • Valid SIA CCTV license (not essential but an advantage).
Working Arrangements

42 hours average per week.

£11.72 per hour.