Support Engineer

3 weeks ago

London, Greater London, United Kingdom Direct Line Group Full time
About the Role

We are seeking a highly skilled and experienced Support Engineer to join our EUC Platform Operations team. As a key member of our team, you will provide technical support to end-users for all end-user computing products and services, ensuring rapid reaction and remediation of alerts and resolving incidents within set SLAs with excellent customer service.

Key Responsibilities
  • Provide daily technical support to end-users for all end-user computing products and services.
  • Ensure rapid reaction and remediation of alerts and resolve incidents within set SLAs with excellent customer service.
  • Highlight common themes and trends through incident management and identify underlying root causes, with a view to eradicate re-occurrence through re-engineering, configuration, or user education.
  • Contribute to continuous improvement forums and promote efficiency and automation opportunities.
  • On-call service for major incidents, where you will be part of an on-call rota.
  • Collaborate with other teams around the business, such as our Security and Service Management teams.
Requirements
  • Experience and working knowledge of End User Computing products and services, including Cloud desktop services, Microsoft 365, Microsoft InTune, Microsoft Teams, Multi-Factor Authentication, and Active Directory.
  • Any experience with iOS and Azure Virtual desktop and SCCM would be advantageous.
  • Previous experience in a similar operational role, diagnosing and fixing issues.
  • Excellent customer focus.
  • Ability to communicate technical information in a clear and understandable way to non-technical users and partners.
  • Focus and drive to follow tasks through to completion.
  • Collaborative and continuous improvement mindset, with knowledge sharing and a reasonable understanding of ITIL best practices.
  • Experience with ITSM tools, such as ServiceNow.
What We Offer

We offer a range of benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working. Core benefits include:

  • 9% employer contributed pension.
  • 50% off home, motor, and pet insurance, plus free travel insurance and Green Flag breakdown cover.
  • Up to 10% annual bonus.
  • 25 days holiday (rising by 1 each year to 28) + bank holidays and option to buy or sell up to 5 days.
  • Additional optional Health and Dental insurance.
  • EV car scheme allowing all colleagues to lease a brand new electric or plug-in hybrid car in a tax-efficient way.
  • Buy as you earn share scheme.
  • Employee discounts and cashback.
  • Plus many more.
Ways of Working

We recognize and embrace people who work in different ways, so if you need any reasonable adjustments within this recruitment process, please reach out to us and we can discuss how we can support you with this.

We're proud of who we are, of what we do, and what every single one of us brings. Join us in creating a customer-obsessed market powerhouse, where we all work together to be brilliant for customers, every single day.

  • Risk Engineer for Hydrocarbon Operations

    3 weeks ago

    London, Greater London, United Kingdom The Chemical Engineer Full time

    Our client, a leading player in the insurance risk sector, is seeking an experienced Chemical or Mechanical Engineer to support their EMEA operations. The ideal candidate will have significant exposure to hydrocarbons, refineries, or petrochemical sectors, with a focus on routine engineering surveys and business interruption reviews.Key...

  • Risk Engineer for Oil and Gas Operations

    4 weeks ago

    London, Greater London, United Kingdom The Chemical Engineer Full time

    Job Title: Oil, Refining and Chemicals Risk EngineerThe Chemical Engineer is seeking a skilled Risk Engineer to provide technical support and coherent reports to underwriters for establishing risk and setting premiums. The ideal candidate will have substantial experience in Oil and Gas, LNG, refinery, or petrochemical operations.Key Responsibilities:Generate...

  • Risk Engineer for Oil and Gas Operations

    1 month ago

    London, Greater London, United Kingdom The Chemical Engineer Full time

    Job Title: Oil, Refining and Chemicals Risk EngineerThe Chemical Engineer is seeking a skilled Risk Engineer to provide technical support and coherent reports to underwriters for establishing risk and setting premiums. The ideal candidate will have substantial experience in Oil and Gas, LNG, refinery, or petrochemical operations.Key Responsibilities:Generate...

  • Risk Engineer for Hazardous Facilities

    3 weeks ago

    London, Greater London, United Kingdom The Chemical Engineer Full time

    Our client, a leading provider of insurance services to high-hazard facilities worldwide, is seeking a skilled Risk Engineer to support their underwriting team.As a Risk Engineer, you will provide technical expertise and generate desktop risk assessments to help establish risk and set premiums for clients in the oil and gas, refinery, and petrochemical...

  • Data Engineering Leader for Group Support Services

    2 days ago

    London, Greater London, United Kingdom Group Support Services Full time

    About the RoleWe are seeking an experienced Data Engineering Leader to join our team at Group Support Services. This is a key leadership position that requires strong technical expertise, excellent communication skills, and a passion for delivering high-quality data solutions.Job DescriptionThe Principal Data Engineer will lead the design, development, and...

  • Apprentice IT Support Specialist

    1 month ago

    London, Greater London, United Kingdom Support Tree Full time

    Job Title and LocationJob Title: Apprentice Service Desk Engineer – Managed Services Provider (MSP)Location: London, UKDuration: 14 months (apprenticeship programme)Salary: £15k to £21k incl Performance related bonus + benefitsAbout UsWe are a dynamic Managed Service Provider (MSP) committed to delivering exceptional IT support and security solutions. We...

  • Apprentice IT Support Specialist

    1 month ago

    London, Greater London, United Kingdom Support Tree Full time

    Job Title and LocationJob Title: Apprentice Service Desk Engineer – Managed Services Provider (MSP)Location: London, UKDuration: 14 months (apprenticeship programme)Salary: £15k to £21k incl Performance related bonus + benefitsAbout UsWe are a dynamic Managed Service Provider (MSP) committed to delivering exceptional IT support and security solutions. We...

  • IT Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom Apax Support Ltd Full time

    IT Support Engineer OpportunityWe are seeking an experienced IT Support Engineer to join our team at Apax Support Ltd. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our IT infrastructure.Key Responsibilities:Manage technical issues and coordinate with our Managed Service Provider (MSP) for...

  • IT Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom Support Tree Full time

    About the RoleWe are seeking a motivated and enthusiastic individual for a 1st Line Service Desk Engineer position in our dynamic Managed Service Provider (MSP) team.This role is perfect for those embarking on their IT career journey or aiming to solidify their foundational technical skills.With a focus on providing first-level support, this position is an...

  • IT Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom Support Tree Full time

    About the RoleWe are seeking a motivated and enthusiastic individual for a 1st Line Service Desk Engineer position in our dynamic Managed Service Provider (MSP) team.This role is perfect for those embarking on their IT career journey or aiming to solidify their foundational technical skills.With a focus on providing first-level support, this position is an...

  • Senior IT Support Specialist

    2 weeks ago

    London, Greater London, United Kingdom Support Tree Full time

    About the RoleWe are seeking a highly skilled Senior Service Desk Engineer to join our team at Support Tree. As a key member of our managed services team, you will be responsible for delivering exceptional technical support to our clients, ensuring their IT systems are optimized, secure, and functioning efficiently.Key ResponsibilitiesTechnical Support and...

  • Software Engineer

    2 weeks ago

    London, Greater London, United Kingdom Creative Support Full time

    We are seeking a highly skilled Software Engineer to join our team. In this role, you will be responsible for designing, developing, and deploying software solutions using Java. Your strong backend skills will be a major asset to our team.

  • Maintenance Engineer

    4 weeks ago

    London, Greater London, United Kingdom Meridian Business Support Full time

    Maintenance Engineer (Mechanical, Electrical or Multiskilled)Meridian Business Support is seeking an experienced Multiskilled Maintenance Engineer or Maintenance Technician to join our team in a busy engineering facility. The successful candidate will be responsible for the daily maintenance and repair of a wide range of production and engineering...

  • Maintenance Engineer

    4 weeks ago

    London, Greater London, United Kingdom Meridian Business Support Full time

    Maintenance Engineer (Mechanical, Electrical or Multiskilled)Meridian Business Support is seeking an experienced Multiskilled Maintenance Engineer or Maintenance Technician to join our team in a busy engineering facility. The successful candidate will be responsible for the daily maintenance and repair of a wide range of production and engineering...

  • Embedded Systems Engineer

    1 month ago

    London, Greater London, United Kingdom Optical Support Ltd Full time

    Embedded Systems Engineer OpportunityOptical Support Ltd is a leading company in the engineering, design, and manufacture of camera stabilisation equipment for the Motion Picture Film and Television Industry. We are seeking an experienced Embedded Systems Engineer to join our team and contribute to the development of our cutting-edge products.Key...

  • Embedded Systems Engineer

    1 month ago

    London, Greater London, United Kingdom Optical Support Ltd Full time

    Embedded Systems Engineer OpportunityOptical Support Ltd is a leading company in the engineering, design, and manufacture of camera stabilisation equipment for the Motion Picture Film and Television Industry. We are seeking an experienced Embedded Systems Engineer to join our team and contribute to the development of our cutting-edge products.Key...

  • Data Engineering Lead

    3 weeks ago

    London, Greater London, United Kingdom Group Support Services Full time

    At Group Support Services, we're committed to creating a culture of innovation and excellence. As a Principal Data Engineer, you'll play a key role in shaping our data strategy and driving business growth.Data Engineering RoleThe Principal Data Engineer will be responsible for designing, building, and maintaining our data platform, ensuring that it's robust,...

  • 2nd Line MSP Service Desk Engineer

    1 month ago

    London, Greater London, United Kingdom Support Tree Full time

    About the RoleWe are seeking a skilled 2nd Line Engineer to join our dedicated and collaborative team at Support Tree. As a 2nd Line Engineer, you will play a critical role in providing reactive support and technical expertise to our clients.Key ResponsibilitiesProvide efficient support for reactive service requests, assist with time and materials (T&M)...

  • 2nd Line MSP Service Desk Engineer

    1 month ago

    London, Greater London, United Kingdom Support Tree Full time

    About the RoleWe are seeking a skilled 2nd Line Engineer to join our dedicated and collaborative team at Support Tree. As a 2nd Line Engineer, you will play a critical role in providing reactive support and technical expertise to our clients.Key ResponsibilitiesProvide efficient support for reactive service requests, assist with time and materials (T&M)...

  • Software Engineer

    2 weeks ago

    London, Greater London, United Kingdom Victim Support Full time

    As a Software Engineer, you will be responsible for designing, developing, and testing software applications. You will work with cross-functional teams to identify business needs and develop solutions that meet those needs. Your primary focus will be on writing clean, efficient, and well-documented code.Key Responsibilities:Design and develop software...