Strutt & Parker Property Manager (Chelsea) - BNP Paribas
2 weeks ago
The Property Manager role at Strutt & Parker in Chelsea is an exciting opportunity for an experienced professional to join our lettings team. The successful candidate will be responsible for managing an allocated portfolio of properties, providing efficient and accurate administrative and day-to-day management. This includes keeping fully compliant with up to-date lettings legislation and best practice procedures, referring to the Team Manager as necessary.
Key Responsibilities
• Manage an allocated portfolio of properties, providing efficient and accurate administrative and day-to-day management
• Keep fully compliant with up to-date lettings legislation and best practice procedures, referring to the Team Manager as necessary
• Act as central contact for landlords, tenants, and S&P team members during active tenancies
• Provide excellent customer service to landlords, tenants, and internal team members within S&P
• Check all invoices and authorise for payment within 48 hours of receipt in the office
• Manage supplier statements to ensure payment is made promptly
• Perform property visits using Inventory Base software during active tenancies
• Send visit reports to landlords and manage issues resulting from the visit
• Ensure both Landlord and Tenant comply with statutory and contractual obligations as per the tenancy agreement
• Negotiate tenancy renewals and produce memorandum of agreements for signature if required
• Accept and confirm correct notices have been served by both Landlord and Tenant
• Draw up all legal notices on behalf of the Landlord and process efficiently and effectively
• Prepare communications and administer for any tenant or tenancy changes in regards to a deed of assignment and/or deed of surrender to end a tenancy
• Ensure the inventory report is kept up to date during the tenancy with any amendments to the property captured
• Arrange inventory checkouts and communicate to both Landlord and Tenant
• Deal with all associated administration to agree with both parties proposed deposit deductions and deposit return
• Raise and submit TDS paperwork within a reasonable timeframe to not exceed the three-month deadline when a dispute has arisen
• Organise gas safety records and electrical certificates and ensure smoke and carbon monoxide alarms are installed following all legislation
• Organise and follow up any insurance claim on behalf of the Landlord where necessary
• Deal with tenant and client queries regarding property matters
• Consult and update Team Manager and Lettings Office Head where necessary
• When required, welcome visitors and deal with as appropriate
• Attend Lettings and team meetings
• Notify Team Manager of any potential property issues
• Support and assist the team on the daily running of another portfolio in the absence of other team members
• Maintain a paperless filing system - ensuring accurate and up to date
• Keep databases up to date including CRM and Reapit
• Proactively maintain own legal knowledge and comply with all Lettings legislation
• Actively assist wherever possible with training of less experienced team members, helping to ensure everyone is implementing correct processes
• Undertake a proactive mindset with regards to all tasks to ensure all Clients, not only within your own portfolio, are receiving an outstanding service level
• Seek out to assist the team & manager(s) when you are not busy
• Undertake audits & projects for the team, not necessarily relating directly to your portfolio
• Consider and put forward new ideas to streamline processes for the department
• Ensure the necessary processes and procedures are in place to support compliance
• Ensure accurate data entry and any missing data is obtained and incorrect data corrected
Person Specification
• Educated to GCSE level or equivalent as a minimum
• Experience within a similar role
• A smart appearance and professional approach is essential
• Excellent communication skills
• Customer-focused with commitment to maintaining excellent service standards at all times
• Team Player
• Must possess a composed manner in order to be able to work under pressure and problem-solving
• Organised and systematic - ability to prioritise workloads
• Ability to meet deadlines
• An understanding of confidentiality issues and the use of discretion
• Accuracy and attention to detail
• Specified processes and routines, work to a fast-paced environment
• Good working knowledge of IT systems and user knowledge of Aspasia a bonus
Benefits
Strutt & Parker is proud to offer award-winning benefits to support and reward our employees:
• Health & Leisure: 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
• Financial: Pension, life assurance at 8 x basic salary, group income protection, long-term disability insurance, interest-free season ticket loan, bonus scheme - you will be eligible to participate in the Company's Bonus Scheme, share incentive plan, financial and mortgage advice
Strutt & Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
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