Strutt & Parker - Client Accounts Coordinator (Lettings - Property Management) (Chelsea) - BNP Paribas

1 month ago


London, Greater London, United Kingdom BNP Paribas Real Estate Full time
Job Title: Client Accounts Coordinator (Lettings - Property Management)

Job Summary:

Strutt & Parker is seeking a highly organized and detail-oriented Client Accounts Coordinator to join our Lettings team in Chelsea. As a key member of our team, you will be responsible for providing exceptional support to our clients and ensuring the smooth operation of our lettings division.

Key Responsibilities:

• Activating all renewals promptly without delay and new tenancies when necessary or required

• Checking and approving all Landlord statements on a daily basis

• Sending Landlord statements when requested

• Becoming the first point of contact for financial queries within and outside the business and delicate matters where necessary

• Raising invoices and running regular reports on Landlord and Tenant Fees and chasing where necessary

• Investigating and allocating all funds where necessary or required

• Posting contractor invoices on RPS for approval

• Managing contractor statements and outstanding invoices

• Responsible for Credit Control and chasing any outstanding payments

• Approving daily payments when required

• Overseeing all rent arrears procedures ensuring correct Lettings legislation is followed and fully compliant

• Offering clients advice on all/any rental arrears matters in regards to serving legal notices or seeking advice from Head of Tenancy Management

• Sending contractor invoices to clients on demand

• Ensuring Touchstone have raised and sent invoices out for split commission payments

• Approving all deposit returns promptly within 24 hours

• Becoming the business point of contact with Touchstone and attending quarterly meetings to help manage the relationship

• Chasing payments owed to the company for split commissions

• Signing off all split commission invoices owed by the company and sending to Accounts Payable for payment

• Checking all renewal fees, rent demands, and charges are correct prior to a renewal starting

• Where deemed necessary, seeking legal advice from our internal legal department or independent solicitors for specialist advice

• Creating new systems and processes to manage the daily tasks effectively and efficiently

• Consulting and updating Head of Tenancy Management and Lettings Office Head where necessary

• Welcoming visitors and dealing with them as appropriate

• Attending Lettings and team meetings

• Notifying Head of Tenancy Management of any potential property issues

• Supporting and assisting the team on the daily running of the portfolio in the absence of other team members

• Carrying out property visits where necessary or required

• Maintaining a paperless filing system - ensuring accurate and up-to-date information

• Keeping databases up to date, including RPS

• Proactively maintaining own legal knowledge and complying with all Lettings legislation

• Ensuring the necessary processes and procedures are in place to support compliance

• Ensuring accurate data entry and any missing data is obtained and incorrect data corrected

• Keeping fully compliant with up-to-date Lettings legislation and best practice procedures, referring to Team Manager as necessary

Requirements:

• Some experience in a lettings administration role

• Excellent communication skills

• Customer-focused with a commitment to maintaining excellent service standards at all times

• Organized and systematic - able to prioritize workloads

• Ability to follow processes with good data entry and accuracy

• A smart appearance and professional approach is essential

• Team Player

Benefits:

Strutt & Parker is proud to offer award-winning benefits to support and reward our employees, including health and leisure benefits, financial benefits, and a commitment to diversity and inclusion.

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