Strutt & Parker - Client Accounts Coordinator (Lettings - Property Management) (Chelsea) - BNP Paribas
1 month ago
Job Summary:
Strutt & Parker is seeking a highly organized and detail-oriented Client Accounts Coordinator to join our Lettings team in Chelsea. As a key member of our team, you will be responsible for providing exceptional support to our clients and ensuring the smooth operation of our lettings division.
Key Responsibilities:
• Activating all renewals promptly without delay and new tenancies when necessary or required
• Checking and approving all Landlord statements on a daily basis
• Sending Landlord statements when requested
• Becoming the first point of contact for financial queries within and outside the business and delicate matters where necessary
• Raising invoices and running regular reports on Landlord and Tenant Fees and chasing where necessary
• Investigating and allocating all funds where necessary or required
• Posting contractor invoices on RPS for approval
• Managing contractor statements and outstanding invoices
• Responsible for Credit Control and chasing any outstanding payments
• Approving daily payments when required
• Overseeing all rent arrears procedures ensuring correct Lettings legislation is followed and fully compliant
• Offering clients advice on all/any rental arrears matters in regards to serving legal notices or seeking advice from Head of Tenancy Management
• Sending contractor invoices to clients on demand
• Ensuring Touchstone have raised and sent invoices out for split commission payments
• Approving all deposit returns promptly within 24 hours
• Becoming the business point of contact with Touchstone and attending quarterly meetings to help manage the relationship
• Chasing payments owed to the company for split commissions
• Signing off all split commission invoices owed by the company and sending to Accounts Payable for payment
• Checking all renewal fees, rent demands, and charges are correct prior to a renewal starting
• Where deemed necessary, seeking legal advice from our internal legal department or independent solicitors for specialist advice
• Creating new systems and processes to manage the daily tasks effectively and efficiently
• Consulting and updating Head of Tenancy Management and Lettings Office Head where necessary
• Welcoming visitors and dealing with them as appropriate
• Attending Lettings and team meetings
• Notifying Head of Tenancy Management of any potential property issues
• Supporting and assisting the team on the daily running of the portfolio in the absence of other team members
• Carrying out property visits where necessary or required
• Maintaining a paperless filing system - ensuring accurate and up-to-date information
• Keeping databases up to date, including RPS
• Proactively maintaining own legal knowledge and complying with all Lettings legislation
• Ensuring the necessary processes and procedures are in place to support compliance
• Ensuring accurate data entry and any missing data is obtained and incorrect data corrected
• Keeping fully compliant with up-to-date Lettings legislation and best practice procedures, referring to Team Manager as necessary
Requirements:
• Some experience in a lettings administration role
• Excellent communication skills
• Customer-focused with a commitment to maintaining excellent service standards at all times
• Organized and systematic - able to prioritize workloads
• Ability to follow processes with good data entry and accuracy
• A smart appearance and professional approach is essential
• Team Player
Benefits:
Strutt & Parker is proud to offer award-winning benefits to support and reward our employees, including health and leisure benefits, financial benefits, and a commitment to diversity and inclusion.
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