Network Support Specialist

2 weeks ago


Corsham, Wiltshire, United Kingdom BT Group Full time

Role Overview

As a Network Engineer at BT Group, you will be responsible for providing 2nd and 3rd line support for secure voice services, including provisioning, fault diagnosis, and problem management. You will proactively address complex issues on customer voice networks and ensure timely incident resolution.

Key Responsibilities

  • Follow and maintain operational strategies to ensure uptime, performance, and security within budget constraints.
  • Monitor systems and manage incidents to respond promptly to requests and changes.
  • Ensure functionality and security routines meet contractual obligations.

Requirements

  • Proficient in TDM technologies (ISDX, Meridian, Hi-Path 3000) and IP technologies (SIP, IP Telephony, SIP Trunks).
  • Basic knowledge of Windows Servers and Openscape Unify systems (4K, Business X5, X8).
  • Understanding of Voice Gateway and Ribbon technologies.
  • Familiar with ITIL fundamentals and autonomous work approach.
  • Competent in using various IT systems and tools (e.g., Wireshark).

Why Join BT?

As a member of our team, you will be part of an organization that celebrates diversity and inclusion, fosters innovation, and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact on society.



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