Mortgage Advisor

3 weeks ago


Sheffield, Sheffield, United Kingdom Nationwide Building Society Full time
About the Role

We are seeking a skilled Mortgage Representative to join our fast-paced Mortgage team. As a key member of our team, you will play a pivotal role in supporting our members with their mortgage queries by phone throughout the day.

Key Responsibilities
  • Supporting inbound mortgage queries by phone, providing professional, secure, and customer-focused service.
  • Preparing our members for mortgage advice and supporting them through their mortgage digital journeys.
  • Developing in-depth knowledge of our award-winning product range to provide confident communication with customers.
  • Pinpointing members' exact needs and flagging up products and services to support their mortgage journey.
About You
  • Recent telephony experience in a customer service environment.
  • Previous experience in a Financial Service, banking, or call centre sector.
  • Good analytical skills and ability to demonstrate decision-making using multiple sources of information in line with policy.
  • Proven track record of providing excellent customer service and examples of going above and beyond for customers.
What We Offer
  • A personal pension with a 16% employer contribution.
  • Up to 2 days of paid volunteering a year.
  • Life assurance worth 8x salary.
  • A range of additional benefits through our salary sacrifice scheme.
  • Access to training to help develop and progress your career.
  • 25 days holiday, pro rata.
About Nationwide

Nationwide is the world's largest building society, with over 15 million customers and a relationship with almost a quarter of the UK's population. We're owned by our members, which means we can do things differently to deliver our Purpose - Banking - but fairer, more rewarding, and for the good of society.

When you work at Nationwide, you'll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits. You'll also be joining us at an important time as we seek to reach more and more people in the UK.



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