Service Advisor
1 month ago
EMG Cambridge is seeking a highly skilled and experienced Service Advisor to join our dynamic team. As a Service Advisor, you will play a critical role in delivering exceptional service experiences to our customers.
Key Responsibilities- Manage tasks independently while maintaining a customer-centric approach to ensure all interactions and services enhance customer satisfaction.
- Create job cards and compile detailed invoices for all works carried out, guaranteeing transparency and accuracy in billing.
- Collaborate closely with the workshop controller, parts department, and service manager to coordinate and deliver top-quality service experiences for our customers.
- Record vehicle information, service history, and manage service requests through the 1 Link platforms, ensuring all data is up-to-date and accurately maintained.
- Liaise with leasing companies and retail customers to obtain approval on work, demonstrating excellent negotiation and communication skills to facilitate smooth service delivery.
- Employ a proactive approach in identifying up-selling opportunities to benefit profitability of the department.
- Identify potential issues or opportunities for service improvement, contributing to the continuous enhancement of our service standards.
- Proven IT competency, with the ability to quickly adapt to new technologies and systems.
- A proactive approach to problem-solving and service delivery, anticipating customer needs and exceeding expectations.
- Strong customer service orientation, with previous experience in a service-focused role, demonstrating the ability to build and maintain positive relationships.
- Excellent communication skills, both verbal and written, with the ability to communicate effectively across all levels of the organisation, and with external stakeholders.
- Previous experience in a similar role, showcasing your ability to work independently, using your initiative, delivering first-class customer service, and identifying up-selling opportunities.
- A self-motivated, positive attitude and the resilience to thrive in a fast-paced environment.
EMG Cambridge is part of Grainger Motor Group, one of the fastest growing family-owned dealer groups in the UK with 14 locations across the South and East Anglia.
We take pride in our identity as a family-run and owned business, cherishing our people and their contribution to our success.
Our vision is to 'be the best' at what we do, and we recognise that our staff are the most important asset to our business.
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Cambridge, Cambridgeshire, United Kingdom EMG Motor Group Full time{"title": "Service Advisor", "description": "Service Advisor Job DescriptionEMG Cambridge is seeking a highly skilled and experienced Service Advisor to join our dynamic team. As a Service Advisor, you will play a critical role in delivering exceptional service experiences to our customers.Key Responsibilities:Manage tasks independently while maintaining a...
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