Client Engagement Specialist
4 days ago
We are seeking a Client Engagement Specialist to join our team in Royal Tunbridge Wells, United Kingdom. This role involves providing exceptional customer service, resolving queries efficiently, and working closely with other departments to ensure customer satisfaction.
Key Responsibilities:
- Handle incoming customer inquiries via phone, email, and chat platforms.
- Provide accurate and up-to-date information about products and services.
- Efficiently resolve customer issues and escalate when necessary.
- Process customer orders and maintain accurate records.
- Collaborate with colleagues to ensure seamless customer experiences.
Requirements:
- Previous experience in a customer-facing role.
- Excellent communication and problem-solving skills.
- Able to work in a fast-paced environment with multiple priorities.
- Proficient in Microsoft Office and CRM systems.
- Flexible working hours, including weekends.
Benefits:
- A competitive salary (£26,000 - £30,000 per annum) with performance-based incentives.
- A comprehensive pension scheme and health insurance.
- Ongoing training and development opportunities.
- A supportive work environment with clear career progression.
- Flexible working options.
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