Senior Debt Resolution Specialist

4 days ago


Bracknell, Bracknell Forest, United Kingdom Signet Resources Full time

The Senior Debt Resolution Specialist role at Signet Resources is a customer-facing position that requires exceptional communication and problem-solving skills. The successful candidate will be responsible for handling pre-arrears and early arrears agreements, working closely with customers to negotiate repayment plans and maintain financial stability.

Main Responsibilities:

  • Communication and Customer Service
  • Pre-Arrears Agreement Handling
  • Early Arrears Agreement Handling
  • Liaising with Customer Service Representatives
  • Vehicle Repossessions
  • Compassionate Handling of Deceased Agreements
  • Identifying & Referring Fraudulent Agreements
  • Referring Agreements for Pre-Litigation Action
  • Shortfall Liability Discussions
  • Regulatory Administration Action Consumer Credit Act (CCA 1974)

This is an initial 6-month contract, with the potential to extend or become permanent. The hourly rate is £17.12ph (£30k annual salary equivalent), and the role is inside IR35. Signet Resources offers a hybrid working model and a 1pm finish on Fridays.



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